At spiv2, we believe that gambling should always be an entertaining leisure activity — never a source of financial stress, emotional harm, or compulsive behaviour. Our Responsible Gaming framework is built from the ground up to give every player the tools, knowledge, and support they need to stay in control of their experience. This page explains your options, your rights, and where to turn if you ever need help.
Every responsible gaming feature on the spiv2 platform is free, easy to activate, and designed to put you firmly in the driver's seat of your own entertainment.
Set a daily, weekly, or monthly cap on how much you can deposit into your spiv2 account. Once a limit is in place, it takes effect immediately. Increases to your limit are subject to a mandatory 7-day cooling-off period to prevent impulsive decisions.
Define a maximum session duration so that the platform automatically notifies you — and can log you out — when your pre-set playing time is reached. Regular breaks help you stay clear-headed and maintain perspective on your gaming activity.
Set a ceiling on the net amount you are willing to lose within a defined period. When your losses reach the limit you have chosen, further wagering is automatically restricted until the limit period resets. This helps prevent chasing losses in the heat of the moment.
Take a short break from the platform — from 24 hours up to 6 weeks — with our time-out feature. During a time-out, your account is temporarily suspended. You will not be able to log in, deposit, or place any wagers. The time-out cannot be shortened once activated.
If you feel you need a longer break, our self-exclusion tool allows you to close your account for a minimum of 6 months, up to 5 years or permanently. During self-exclusion, all marketing communications are suspended and re-registration is blocked. This is our strongest protection tool.
Enable periodic on-screen reminders that display how long you have been playing and your net win/loss position for the current session. These prompts are designed to interrupt automatic play patterns and encourage conscious, deliberate decisions about whether to continue.
All responsible gaming features are available directly within your spiv2 Member account. No forms to post, no waiting periods — most tools take effect the moment you save your settings. Here is how to get started:
Need immediate help? If you are in crisis and need your account restricted right now, do not wait for the self-service steps below. Contact our 24/7 support team directly at [email protected] and a bilingual agent will action your request immediately.
Navigate to the spiv2 Login page and sign in using your registered username and password. If you have two-factor authentication (2FA) enabled — which we strongly recommend — complete the verification step as usual.
Click on your account avatar or username in the top-right corner of the platform to open your profile dropdown menu, then select "Account Settings" from the list of options.
Within Account Settings, locate the "Responsible Gaming" tab in the left-hand sidebar. All player-protection tools are grouped here in a single, clearly labelled panel for easy access.
Select the protection tool you wish to activate — deposit limit, loss limit, session time limit, time-out, reality check, or self-exclusion. Enter your preferred values and review the summary screen carefully before confirming.
Click "Save Changes" to activate your chosen settings. Restrictions take effect immediately. You will receive a confirmation notification via email to your registered address. Keep this for your records.
Self-exclusion is our most powerful responsible gaming tool. It is designed for players who recognise that their gambling has moved beyond entertainment and want a firm, enforced boundary. Once activated, self-exclusion cannot be reversed during the chosen period — this is intentional, and it is there to protect you.
spiv2 takes self-exclusion commitments seriously. Our systems are configured to block login attempts from excluded Members, suppress all marketing communications, and flag any re-registration attempt during the exclusion period for manual review. If you self-exclude and then attempt to re-register during the active exclusion window, your new account will be closed and any deposited funds returned.
When your self-exclusion is active, spiv2 enforces the following restrictions automatically and without exception:
To request self-exclusion immediately, email [email protected] with the subject line "Self-Exclusion Request — [Your Member ID]". Our team will action your request within 1 hour, 24 hours a day.
Problem gambling does not always look the same in every person. It can develop gradually and may not become obvious until it has already caused significant harm. Understanding the early warning signs — in yourself or someone close to you — is the first and most important step toward getting help.
If you recognise three or more of the signs listed on the right in your own behaviour over the past 30 days, we strongly encourage you to reach out to our support team or activate a self-exclusion immediately. There is no judgment — only support.
The following questions are adapted from internationally recognised problem-gambling screening tools. Answer them honestly — they are for your benefit only and are not recorded by spiv2.
Instructions: Think about your gambling behaviour over the past 12 months. If you answer "Yes" to two or more of the following questions, we encourage you to speak with a support professional or activate one of the responsible gaming tools available in your spiv2 account.
Have you ever needed to gamble with larger amounts of money in order to achieve the same level of excitement or satisfaction?
Have you become restless or irritable when attempting to reduce or stop gambling?
Have you made repeated, unsuccessful efforts to control, cut back, or stop gambling?
Have you ever gambled as a way to escape personal problems or relieve feelings of helplessness, guilt, anxiety, or low mood?
After losing money gambling, have you often returned the next day to try to win back what you lost ("chasing losses")?
Have you lied to family members or others in order to conceal the extent of your gambling?
Has gambling caused you to jeopardise or lose a significant relationship, job, or educational or career opportunity?
Have you relied on others — family, friends, banks, or credit providers — to provide money to relieve financial difficulties caused by gambling?
If you answered "Yes" to two or more of these questions, please consider activating a time-out or self-exclusion on your spiv2 account, or reach out to our support team at [email protected]. You can also speak with a bilingual support agent through the 24/7 live chat feature in your account dashboard. Seeking help is a sign of strength, not weakness.
spiv2 is legally and ethically committed to preventing underage gambling. You must be at least 21 years of age to register, deposit, or place any wager on the spiv2 platform. This is a strict requirement with no exceptions.
spiv2 maintains a rigorous, multi-layered age-verification process to ensure that no one under the age of 21 can access real-money gaming services on our platform. Every new Member is required to submit government-issued identity documentation as part of the KYC (Know Your Customer) process before any withdrawal can be processed and before certain account features are fully unlocked.
If spiv2 has reasonable grounds to suspect that a Member may be under the age of 21, the account will be suspended pending verification. Any deposits made by an underage player will be refunded in full to the source payment method. spiv2 reports confirmed cases of underage gambling to the appropriate authorities in accordance with applicable law.
All Members must submit a valid, government-issued photo ID (KTP, SIM, or passport) to confirm their identity and age before full account access is granted.
Parents and guardians are encouraged to use internet filtering software to block access to online gambling sites on shared or family devices used by minors.
Whether you need to activate a limit, request self-exclusion, or simply talk to someone, our team and these resources are here for you around the clock.
Connect instantly with a bilingual support agent — fluent in both English and Bahasa Indonesia — through the live chat feature inside your spiv2 account dashboard. Available every hour of every day.
For formal requests — self-exclusion, deposit limit changes, account closures, data requests — email our dedicated team. We respond to all responsible gaming requests within 1 hour.
spiv2 has a dedicated responsible gaming team — separate from general customer support — trained specifically to assist players experiencing gambling-related difficulties with empathy and without judgment.
For independent counselling and support outside of spiv2, we encourage players to seek assistance from a qualified mental health professional or gambling counsellor in their local area in Indonesia.
Our Promise: spiv2 will never pressure a player to continue gambling, increase their deposit limits against their wishes, or use promotional offers to encourage a player who has identified themselves as at risk. Our responsible gaming team operates with full independence from our marketing and commercial teams. Player wellbeing always comes first.
Responsible gaming and great entertainment are not opposites — they go hand in hand. Set your limits, use our tools, and enjoy everything spiv2 has to offer with full confidence. Adults only, 21+.